Assistant Manager, Guest Services

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Our Anchorage Transportation Division is seeking a dynamic Assistant Manager of Guest Services to help lead our seasonal team. In this role, you’ll oversee daily operations and provide hands-on supervision to ensure exceptional service delivery for our guests.

Responsibilities:

• Assists in managing guest service staff and activities to meet guests’ satisfaction. 
• Supervises Guest Service activities including communication, luggage conveyance, sales and guest satisfaction.
• Supports and manages employees with responsibilities at the Airport, third party hotels and luggage mobility and storage with specific targeted focus on our third party hotel operations. 
• Applies knowledge of company products, policies and procedures and customer service.
• Monitors and tracks Over the Counter sales; recommends strategies to increase sales and customer satisfaction; implements approved plans. 
• Processes financial transactions and reports for Over the Counter Sales
• Processes purchase orders with Company defined guidelines and policies.
• Performs “Manager on Duty” responsibilities.
• Participates in guest services interviewing, selection and training.
• Responsible for the supervision, performance management, salary administration, and coaching of directly assigned personnel.

Requirements:

• High School diploma or equivalent certification is required. 
• This job normally requires a professional level of knowledge in guest services equivalent to that which would be acquired through the completion of an Associate’s degree. Demonstration of directly related work experience, may be considered in lieu of the educational requirement.
• This job normally requires three years of progressively responsible positions in hotel front desk management.  Demonstrated supervisory experience in a business environment is required.
• Ability to clearly communicate, verbally and in writing, with all levels of employees, management and customers.
• You must have a current, valid driver’s license with a clean driving record. A Motor Vehicle Report (MVR) will be requested.
• Must pass a pre-employment background check.
• Dedicated commitment to a diverse, equitable and inclusive work environment.

• Must be eligible to work in the United States.

   

Knowledge, Skills and Abilities:

• Proficiency in the use of computer business applications, with working knowledge of computerized reservations systems, Excel and Word.
• The ability to prioritize work, maintain attention to time constraints, while working in a team or group environment. You must also have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff. 
• Ability to work in fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Demonstrate an ability to maintain confidentiality.
• Ability to communicate, coordinate and collaborate with multiple departments, management, and staff. 
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.

• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits:

• Cruise and Travel Privileges for you and your family​
• Health Benefits
• 401(k) Plan 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Rewards & Incentives 

Our Culture…Stronger Together:  

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/.  

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

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