What are the responsibilities and job description for the Senior Verint WFM / Contact Center Engineer (CCaaS) position at Holistic Partners, Inc?
Job Title: Cloud Contact Center Support Specialist
Location: Baltimore, Maryland (Onsite)
Duration: Long Term
IV Process: Video Interview
Position Overview
We are seeking a highly skilled Cloud Contact Center Support Specialist to support a large-scale federal contact center environment. The ideal candidate will have strong expertise in Verint Workforce Optimization tools, call center technologies, and cloud-based CCaaS platforms.
This role requires working closely with technical teams and stakeholders to maintain, troubleshoot, and enhance contact center operations.
Required Qualifications
Experience:
- 5 years supporting Verint platforms
- 3 years as a Verint Application Consultant
- Experience with call center scripting, implementation, and support
- Hands-on experience with AWS Connect or Genesys
- Experience with Verint Open CCaaS Platform
Education:
- Master’s 5 years OR
- Bachelor’s 7 years OR
- 13 years of relevant experience (instead of a degree)
Other Requirements:
- Must be able to obtain and maintain Public Trust clearance
- Must be willing to work on-site in Woodlawn, MD (5 days/week)