What are the responsibilities and job description for the Mortgage Loan Servicing position at Holistic Partners, Inc?
Job Title: QC Loan Servicing
Location: 4270 Ivy Pointe Blvd Cincinnati, Ohio 45245
Interview Process: Virtual
Visa: U.S. Citizens/Green Card ONLY due to legal or government contract requirement
Job Description
This process involves reviewing documents to ensure that the correct process is followed to collect the mortgage payment, property which are impacted by FEMA are being serviced correctly, foreclosure process is followed correctly, looking for assistance options to verify if all eligible programs have been offered etc. Manage the pipeline for loans ensuring all actions are compliant with regulatory requirements
• Understanding job requirements and consistent delivery to set targets
• Review of 1098/1099 documents
• Ensure rate adjustment was correctly calculated, and the required notices sent within the regulatory requirements.
• Audit Bankruptcy documentation to confirm loans in a bankruptcy stage are properly handled,
• Review of documents to confirm loans are being serviced correctly for both monitored and unmonitored hazard claims.
• Review of loans with Lender Placed Insurance (LPI) that were sent appropriate notices before the LPI was applied to the loan and the LPI was removed when required
• Audit documentation to confirm loans have been carefully reviewed for assistance options, all eligible programs have been offered, the finalization of a permanent assistance option is completed, and the loan is removed from the Loss Mitigation Workstation in a timely manner when appropriate
• Review of documents to confirm the payoff provided was accurate and the lien release process was completed properly
• Audit loans to confirm whether loan-servicing records are properly transferred (i.e., loan data, amounts, documents, and established policies are followed
Knowledge/Experience:
• Minimum 24-36 months of US mortgage servicing experience
• Knowledge of the mortgage servicing process, documentation and loan terminology
Competencies/Skills:
• Strong communication skills, verbal and written
• Strong analytical skills
• Demonstrated ability to resolve complicated issues as they arise
• Flexible (Willingness to work in night shift),
• Knowledge of MS Office