What are the responsibilities and job description for the Customer Service position at Holistic Partners, Inc?
Job Description
Role: Customer Service
Location: Milford, Ohio, United States
Duration: Full Time
Resonsbility:
• Handle inbound calls and email services inquiries on queries such as:
1) Process & status of Estimate or Supplement
2) Payment Status - Rental, Tow, Property Damage
3) Payment Issuance
4) Analyzing Payments - Void and Reissue requests
5) Status of Estimates, send copy, advise assignment submission instructions
6) Supplement or Estimate stuck in process
7) Status of Deductible
8) Status on Rental
9) Advise status on Tow
10) Advise status on Total Loss
11) Supplements not Approved, advice on supplement process
• Customer service skills with good written and verbal communication skills (role requires email/fax/phone-based communication)
• To have good data entry skills
• To have good system skills in Excel, Word and Outlook to ensure clearance of high volumes
• Expertise in Auto Claims area will be an advantage