What are the responsibilities and job description for the Customer Service/Account Recovery Specialist position at Holistic Community Care?
Role: Customer Service/Account Recovery Specialist
Location: Milford, OH
Duration: Full Time
Job Description
The Account Recovery Specialist will support customers by helping them securely regain access to their accounts. This role focuses on identity verification and case resolution while maintaining strict compliance with data security standards.
Perform SOP driven review of cases received in workflow Validate customer details including name, registered email ID, and account usage patterns Verify the reason for account lockout such as:– Enabling Two Factor Authentication (2FA)– Cookie or login verification issues–Ownership changes or account recovery processes After validating all mandatory checks, initiate a templatized communication via the workflow to proceed with customer account activation or escalate to a compliance analyst Follow SOPs, compliance guidelines, and client policies Meet process KPIs including AHT, Quality and Compliance adherence.
Requirement:
0-2 years of experience (BPO/BPS preferred).
Strong communication skills (verbal and written).
Ability to handle high-sensitivity customer data with confidentiality.
Proficiency in navigating different systems and tools.
Strong analytical and problem-solving skills.
Attention to detail and accuracy.Eager to learn.
Pay: $30.70 - $32.34 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: On the road
Salary : $31 - $32