What are the responsibilities and job description for the Reservation Agent position at Holidays Network Group?
The Holiday Network Group is seeking Reservation Agents with outstanding customer service skills. In this role, Reservation Agents will interact with both internal and external customers, process bookings, provide customer support, and manage reservation records for various venues and tours. It is essential for Reservation Agents to interact professionally with customers, demonstrating diplomacy and tact when handling and resolving complaints to ensure a positive experience. Strong phone etiquette and adherence to guest service standards are required.
***This is not a remote position. ***
***MUST be able to speak, read, and write in English and Spanish.***
Primary Responsibilities:
- Taking and Processing Reservations: Efficiently and accurately record and process reservations.
- Customer Service: Provide excellent customer service, addressing inquiries about availability, rates, policies, and making necessary changes or cancellations.
- Record Keeping: Maintain accurate and organized records of reservations, including guest profiles, booking details, and relevant information.
- Reporting: Generate and analyze reservation-related reports, such as daily reports or monthly booking summaries.
- Communication: Maintain clear and professional verbal and written communication with customers, colleagues, and supervisors, including active listening and empathy.
- Problem-Solving: Address customer inquiries, concerns, and complaints efficiently and effectively, finding solutions and ensuring customer satisfaction.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Language:
- English (Required)
- Spanish (Required)
Work Location: In person
Salary : $15