What are the responsibilities and job description for the Service Receptionist position at Holiday World RV?
Why Join Us?
- Competitive pay and performance-based annual bonuses
- Medical, dental, vision, and supplemental insurance
- Paid time off and holidays
- 401(k) and Roth with company match
- Ongoing training and career development
- A workplace culture centered around telling the truth, keeping your promises, being fair, respect, intellectual curiosity, and a love for the RV lifestyle.
About our Dealership
Holiday World is a growing company that is looking for quality people to join our team of professional employees. Our company has grown over the past 29 years from 35 employees to over 280 today. We value our employees and recognize that they are our greatest asset. As we continue to grow, we are looking for career minded, goal driven individuals that are willing to work hard and accept the challenge of the opportunity.
Join the Team!
Do you enjoy helping people and keeping things organized? Join our team as a Service Receptionist and be the welcoming voice and face of our busy RV service department. At Holiday World, we don’t just sell RV’s, we Create RV Life Experiences for our customers. We’re looking for someone friendly, reliable, and ready to deliver a top-notch customer experience!
What You’ll Do:
- Greet RV service customers in person and over the phone with professionalism and warmth
- Schedule and confirm service appointments
- Accurately input customer and RV details into our service system
- Coordinate with service advisors and technicians to provide status updates
- Review, scan, sort, file, and upload files
- Monitor Accounts Receivables and post payments.
- Assist Service Advisors with daily duties
- Keep the front desk area clean, organized, and guest-ready
Skills We're Looking For:
- Excellent communication – Clear, friendly, and professional, both in person and on the phone
- Organization & multitasking – Able to juggle appointments, calls, and walk-ins without missing a beat
- Customer service mindset – A calm, positive attitude with a focus on customer satisfaction
- Tech-savvy – Comfortable using computers and learning dealership or service scheduling systems
- Attention to detail – Accurate with data entry and payment handling
- Team player – Works well with technicians, advisors, and leadership to keep operations running smoothly
EEO Statement
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.