What are the responsibilities and job description for the RV Service Advisor position at Holiday World RV?
Are you passionate about recreational vehicles and dedicated to exceptional customer service? Join our team at Holiday World RV as a Service Advisor! We’re seeking a dynamic communicator with a professional demeanor and a strong work ethic to connect with customers, coordinate service appointments, and bridge the gap between clients and our skilled technicians. Ideal candidates are detail-oriented, excel at follow-through, and thrive in delivering outstanding customer experiences.
Job Responsibilities
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Warmly greet service department customers and address their needs promptly
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Listen attentively to customers and clearly communicate repair requirements to technicians
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Promote additional services with integrity, using low-pressure upselling techniques
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Provide accurate cost estimates for repairs and maintenance
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Follow dealership guidelines for customer vehicle care and operations
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Keep customers updated on repair progress and follow up diligently
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Inspect completed repairs to ensure top-quality standards
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Notify customers when their vehicles are ready for pickup
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Review repairs and costs with customers, ensuring clarity and satisfaction
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Address minor customer concerns and complaints professionally
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Maintain high Customer Satisfaction Index (CSI) scores aligned with dealership goals
Compensation
Competitive salary plus commission, based on experience.
Education and/or Experience
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High school diploma or equivalent required
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Prior experience in a service-related role is preferred but not mandatory
Benefits
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Medical, Dental, and Vision Insurance
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401(k) Retirement Plan with company matching
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Paid Holidays and Vacation
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Annual Bonus Plan
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Paid Training
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Opportunities for career growth
About Holiday World RV
Holiday World RV is a leader in the RV industry, proudly operating some of the nation’s top dealerships. As a growing company, we’re committed to excellence and value our employees as our greatest asset. Join our team and become part of the premier destination for RVers in our market!