Reservation Agent

Reservation Agent – Daytime (8:00 AM to 5:00 PM), weekday and weekend shifts are required

We are seeking a dedicated, detail-oriented, and hardworking individual to join our friendly team at Holiday RV Park, located in Pismo Beach, CA

Job Responsibilities: consist of making and modifying guest RV site reservations, greeting all guests and co-workers in a friendly manner, assisting guests during check-in and check-out times, processing rent payments, tabulating daily cash accounting and tax worksheets, answering phones and screening calls, monitoring and replying to email inquiries, answering the general questions of guests members, etc.

Essential Job Requirements:

· Candidates must possess outstanding customer service skills

· Ability to clearly communicate in English

· Comfort and ease with using a Windows PC and associated software suites

· Candidates must be available to work weekday and weekend shifts, please note the daily shift time listed above

· Successfully perform all job responsibilities listed above

· Reliable transportation to and from work daily when scheduled

· Front desk and/or hospitality experience is preferred, but not required

Ideal Qualities for Consideration:

· Guest oriented personality – The ability to take care of the guest's needs, exceeding their expectations, while following rules and procedures

· Working under pressure – The ability to complete assigned tasks under stressful situations or within time restrictions

· Communication skills – The ability to clearly and effectively communicate with guests, coworkers, and management. Active listening and understanding of the comments and questions of guests and coworkers is crucial

· Teamwork – The ability to work together with a small team in a positive manner to achieve a shared goal

· Friendliness – The ability to emphasize a cheerful demeanor toward others, becoming a positive representative for the business to all

Job Type: Part-time to full-time

Pay: Starting at $19.00 per hour

Benefits: Available to full-time employees only, including:

· Health insurance, with select vision, dental and life offerings

· Paid time off

Schedule:

· 9-hour shift, 1-hour break period (8 working hours total)

· Daily shift (8:00 AM to 5:00 PM)

· Weekend availability

· Overtime

Experience:

· Customer Service and/or Hospitality: 1 year (required)

Education:

· High school or equivalent (Required)

Work Location: In-person, 100 S Dolliver St, Pismo Beach, CA 93449

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hospitality: 1 year (Required)
• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Pismo Beach, CA 93449 (Required)

Work Location: In person

Salary : $19