What are the responsibilities and job description for the Guest Services Manager position at Holiday Mountain?
As the Guest Services Manager, you’ll oversee the day-to-day operations of our Guest Services Department while also assisting with overall resort management. You’ll be a point person for guests and staff, help resolve issues, enforce resort policies, and make managerial decisions when needed.
Guest Service Responsibilities:
- Oversee the day-to-day operations of the Guest Services Department.
- Provide excellent guest service and assist with questions, concerns, and complaints.
- Help guests with tickets, programs, rentals, and other resort services.
- Handle guest issues and work to find appropriate solutions.
- Make sure the Guest Services area is organized, clean, and operating efficiently.
- Handle many other guest-service and odds-and-ends jobs as needed.
Guest Service Responsibilities:
- Make managerial decisions regarding ticket issues, guest accommodation, and other situations that arise.
- Enforce Holiday Mountain policies and procedures fairly and consistently.
- Assist the Resort Operations Director with daily management and resort operations.
- Act as a manager on duty when needed and make decisions in the best interest of the resort.
- Communicate important guest, staff, and operational issues to the Resort Operations Director.
- Assist with other managerial duties and resort operations as assigned.
Qualifications:
- be able to work Tuesday-Sunday during our hours of operation from December through March.
- Previous customer service, supervisory, or management experience preferred.
- Strong communication and problem-solving skills.
- Friendly, reliable, confident, and comfortable making decisions.
- Able to remain calm and professional when handling difficult situations.
- Able to multitask and work effectively in a busy, fast-paced environment.
- Willing to work weekends, holidays, and varying hours during the ski season.
- Previous ski resort experience is a plus but not required.
Pay Scale: $20-$23 per hour
Pay: $20.00 - $23.00 per hour
Expected hours: No less than 40.0 per week
Work Location: In person
Salary : $20 - $23