Supv Housekeeping

Job Overview

• Assist with scheduling and room assignments to ensure proper coverage.

• Monitor performance and recommend disciplinary action accordance with company rules and policies.

• Alert management of potentially serious issues.

• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good Repair.

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve guest satisfaction.

• Control expenses and minimize waste within all areas of housekeeping.

• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• May perform all housekeeping duties necessary making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction, Report, turn in. and/or log all lost and found items to established procedures.

• May regularly assist with deep cleaning projects.

• May assist with other duties as assigned.

ACCOUNTABILITY:

This is typically a 3rd layer of supervision the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

Qualifications and Requirements

• Carrying or lifting items weighing up to 50 pounds and pushing or pulling approximately 200 ponds.

• Frequently standing up and about the facility.

• Frequently handling objects and equipment to maintain the facility.

• Frequently stooping, and kneeling.

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

• Basic mathematical skills are used occasionally.

• May be required to work nights, weekends, and/or holidays.

  The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations

What we need from you:

• Communication skills -guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

• Your problem-solving skills will turn issues into opportunities so every guest departs with great memories

• Fluency in the local language -extra language skills would be great, but not essential

• Literate and tech-savvy -you’ll need a good grasp of reading, writing, basic math and computers

• Flexibility -night, weekend and holiday shifts are all part of the job

• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

• Experience -ideally, you’ll have spent at least one year in a Housekeeping Leadership position

• Strength -sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG®hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer:

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.