What are the responsibilities and job description for the Assistant Executive Housekeeper position at Holiday Inn?
Description of role:
Oversees in the supervision of the housekeeping and laundry operation to ensure quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives. We are looking for candidates with a track record of excellent service. As an executive housekeeper, your contribution helps ensure our guests have a comfortable, productive and memorable stay. This is a great opportunity for a motivated professional who wants steady employment in the housekeeping industry.
Tasks:
- Support our maintenance team by reporting any broken, defective or missing items.
- Support the goals of the hotel through teamwork and collaboration with all departments.
- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance and governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other department heads.
- May assist in deep cleaning projects and/or assist housekeeping staff during high volume periods.
- Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
- Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Carry out special needs and requests from guests, VIP's and repeat visitors.
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (example: container recycling and cleaning agents).
- Maintain procedures for security of lost and found items.
- Maintaining Minutes per Room at approximately 25-28 minutes per room.
Skills and Requirements:
- High school diploma/GED preferred
- 5 years' housekeeping experience in the hospitality industry required
- Basic written and verbal communication skills
- Regularly bend, lift, push, pull, carry, and move up to 25 pounds
- Stand, walk & perform repetitive motions
- Must be available to work weekends/holidays
- Operating commercial laundry and cleaning equipment
- Sorting, pre-treating, loading, washing, drying and folding linen
- Properly handling, labeling and storing cleaning chemicals and cleaning supplies.
- Must be available to work weekends/holiday
Job Type: Part-time
Pay: Up to $15.00 per hour
Experience:
- Housekeeping manger: 1 year (Preferred)
- Housekeeping: 1 year (Preferred)
Work Location: In person
Salary : $15