What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Tyler Conference Center?
OBJECTIVE OF THE POSITION: Front Desk Attendants maintain and promote excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient and friendly manner.
JOB SUMMARY: Front Desk Attendants will provide superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs. The candidate will work easily in a fast-paced environment while maintaining an optimistic, energetic attitude to make a difference in each guest’s day.
ESSENTIAL FUNCTIONS:
- Greet customers as you see them, speak politely, and assist customers.
- Implements training of company or franchise policies and procedures and operational goals and objectives.
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
- Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment.
- May count cash drawers, determine inventory levels, maintain department equipment and supplies and make recommendations or requests and communicate concerns to department supervisor.
- Oversees cleanliness and organization of work area.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
- Maintain a safe facility and use safety first practices to remain accident-free.
- Other duties as assigned by your manager.
Salary : $13 - $14