What are the responsibilities and job description for the Hotel Assistant General Manager (AGM) position at Holiday Inn & Suites Kalamazoo West?
Amerilodge Group is hiring for our next Assistant General Manager for the Holiday Inn Kalamazoo West!! We are looking for a dedicated, hard-working professional who is focused on guest satisfaction and brand standards. As our AGM, you will work cohesively with our General Manager to manage the hotel and supervise/motivate our staff to succeed on a daily basis. If this sounds like your ideal role, submit your resume today to be considered for this exciting position!
Amerilodge Group owns and operates hotels throughout Michigan, Indiana and Ohio. Our CEO will tell you that we spend more time with those we work with than those we live with, and thus has instilled an "extended family" culture throughout the company. We provide a solid Corporate Support Structure so that Hotel Management can focus on guests and staff on a daily basis. We work hard, and play hard too, with ongoing opportunities for networking and professional development throughout the year. The ideal candidate will embrace this type of culture.
Assistant General Manager
Make your next career step a giant leap. We are searching for an Assistant General Manager to step-up and provide key leadership direction to maximize financial returns, drive people development and empower our team to create memorable guest experiences.
A little taste of your day-to-day
Every day is different, but you will mostly be:
- Working as your General Manager’s trusted second-in-command – also acting as manager on duty in their absence
- Directing everyday activity to enable your team to deliver exceptional guest experiences
- Building relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities
- Managing, coaching and developing a team that is dedication to exceptional customer service.
- Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
What we need from you
- Two to Three years’ hotel or other highly relevant hospitality experience and/or Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
- Ability to deal with difficult interactions and work under pressure
- Managerial experience working in a customer service function
- Flexibility to respond to a variety of different work situations
- A passion for delivering an exceptional level of guest service
What you can expect from us
As an Assistant General Manager with Amerilodge Group, you will be eligible to take part in a Comprehensive Benefit Plan with the company. You will be eligible for our Medical, Dental, and Vision insurance, along with STD/LTD, and Life Insurance. In addition, you will accrue 2 weeks of Paid Time Off during the year to maintain your work/life balance. We also offer Employee Brand Discounts, Employee Referral Bonuses, and an Employee Assistance Plan.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
We are always excited to meet new people and help them feel welcome in our place of employment! We look forward to talking to you about the opportunities we have available!
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Life insurance
- Paid time off
- Paid training
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Quick service & fast food restaurant: 3 years (Preferred)
- Banquet: 3 years (Preferred)
- Hotel management: 3 years (Required)
Ability to Commute:
- Kalamazoo, MI 49009 (Required)
Ability to Relocate:
- Kalamazoo, MI 49009: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $55,000