Front Desk Lead

Job Overview
We are seeking a dedicated and professional Front Desk Lead to oversee the front desk operations at our hotel. This role is essential in ensuring a welcoming and efficient experience for our guests, while also supervising front desk staff. The ideal candidate will demonstrate excellent communication skills, strong leadership qualities, and proficiency in managing multi-line phone systems. As a Front Desk Lead, you will serve as the first point of contact for guests and play a key role in maintaining high standards of customer service.

Duties

• Greet guests warmly and provide exceptional customer service throughout their stay
• Manage multi-line phone systems with professionalism, utilizing proper phone etiquette to handle inquiries, reservations, and guest requests
• Supervise front desk staff, providing guidance, training, and support to ensure smooth daily operations
• Oversee check-in and check-out procedures efficiently and accurately
• Address guest concerns promptly and resolve issues to ensure satisfaction
• Maintain accurate records of reservations, guest information, and billing details
• Coordinate with other hotel departments to fulfill guest needs and enhance their experience
• Ensure the front desk area remains organized, clean, and welcoming at all times
• Assist in training new team members on hotel policies, procedures, and customer service standards

Skills

• Excellent communication skills with a focus on phone etiquette and professional interaction
• Experience operating multi-line phone systems effectively
• Strong leadership abilities with the capacity to supervise and motivate team members
• Exceptional organizational skills and attention to detail
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Problem-solving skills with a focus on guest satisfaction
• Professional appearance and demeanor suitable for representing the hotel brand
• Prior experience in hospitality or front desk management is preferred but not mandatory

This position offers an engaging opportunity to lead a dynamic team while ensuring our guests receive outstanding service. If you are proactive, personable, and organized, we encourage you to apply for the Front Desk Lead role.

Pay: $20.00 - $22.00 per hour

Expected hours: 40.0 – 48.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $20 - $22