What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn & Suites Downtown Nashville?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls and direct them to the appropriate department or individual
- Assist guests with check-in and check-out processes
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and satisfactory manner
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of guest transactions
Requirements:
- Excellent communication and customer service skills
- Proficient in using phone systems and other office equipment
- Strong organizational skills with the ability to multitask effectively
- Ability to remain calm and professional in stressful situations
- Basic computer skills, including knowledge of reservation systems
- Previous experience in a customer service or hospitality role is preferred
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person