What are the responsibilities and job description for the Guest Services Representative (2nd Shift Thursday - Sunday) position at Holiday Inn Roberts Centre?
We are seeking a friendly, professional, and detail-oriented Guest Service Agent to join our team at Holiday Inn in a part time capacity . As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience from check-in to check-out. This position requires excellent customer service skills, strong communication, and the ability to multitask in a fast-paced environment.
Key Responsibilities
Greet guests warmly and provide exceptional customer service at all times
Perform check-in and check-out procedures efficiently and accurately
Handle reservations, cancellations, and room assignments
Respond to guest inquiries, requests, and concerns in a timely and professional manner
Maintain knowledge of hotel services, amenities, and local attractions
Process payments and maintain accurate records using the property management system
Coordinate with housekeeping and maintenance to ensure guest satisfaction
Handle guest issues or complaints with professionalism and escalate when necessary
Maintain a clean, organized, and welcoming front desk area
Qualifications
Previous customer service or hospitality experience preferred
Strong communication and interpersonal skills
Basic computer skills; experience with hotel systems is a plus
Ability to multitask and remain calm under pressure
Flexible schedule, including nights, weekends, and holidays
Professional appearance and positive attitude