What are the responsibilities and job description for the Ice Cream Server/Cashier position at Holiday Inn Resort Pensacola Beach?
Summary
The Host is responsible for ensuring the prompt recognition and seating of all guests and assists the servers in providing attentive, courteous, and efficient service to guests throughout their dining experience. This role is also responsible for assisting the cashier in the collection of payment for all guest transactions.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Engages and creates a positive experience for guests.
- Greets and seats guests at appropriate tables in a timely manner, providing menus and occasionally taking drink orders as the guests wait for their server.
- Be attentive of guests’ needs and assist in providing a pleasant dining experience.
- Assists cashier in collection of cash or credit cards from guests and servers as needed.
- Prepares cashier report at the end of the shift.
- Pays out servers’ and service attendants’ tips if appropriate.
- Properly takes reservations as well as room service orders.
- Ensures quality control of menus with regard to cleanliness and appearance.
- Performs opening and closing duties according to established side work.
- Answers all phone calls according to standards.
- Maintains knowledge of menus and current or daily specials.
- Cooperates and communicates with all serving and kitchen staff.
- Adheres to all relevant health department rules/regulations and all customer service guidelines.
- Maintains a friendly attitude, attending all guests in an efficient and prompt manner.
- Projects a professional manner with an emphasis on hospitalityand guest service.
- Maintains a clean, healthy, and safe working area along with awareness of all sanitary practices.
- Supports other staff to ensure guest satisfaction.
- Follows safety and quality regulations.
- Handles guest complaints and solve problem to the degree possible.
- Performs any other duties as assigned by management.
Qualifications
1. Must have a high school diploma or equivalent.
2. Minimum 1 year of host and customer service experience required, hospitality industry preferred.
3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
5. Knowledge of reservation and POS systems.
6. Ability to work with computers and good knowledge of operating software preferred.
7. Must be able to multi-task and be detail oriented.
8. Must be a team player.
9. Ability to work independently with minimal supervision in a high degree of autonomy.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employer is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, bend, and walk for long periods of time. The employee will be required to reach, with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. This position demands physical and mental health.
- The position occasionally requires the employee to stoop, kneel, crouch, or crawl and smell. The employee will be required to lift, carry, walk, sit, push, pull, and work a flexible schedule including long hours, holidays, and weekends. Must be able to move continuously during work hours and to lift up to 50 pounds.
- The noise level in the work environment is usually moderate.
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $15