What are the responsibilities and job description for the Housekeeping Admin position at Holiday Inn Resort Orlando Suites - Waterpark?
Overview
Opportunity: Housekeeping Admin
The Housekeeping Admin provides administrative support to the housekeeping and maintenance leadership team ensuring smooth day to day operations within the resort. This role includes managing inventory, projects, communication with other departments and maintaining records.
Potential Career Path
Housekeeping Inspector - Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Report Housekeeping Office and PBX team at start of shift.
- Consistently offer professional, friendly, and engaging service
- Assist with clerical tasks and ensure high level of cleanliness and service is delivered to resort guests
- Monitor housekeeping supplies manage stock levels to ensure all necessary material are available
- Place orders for maintenance and housekeeping as needed and coordinate with suppliers
- Maintain detailed record of housekeeping activities, inspections, guests’ requests, any maintenance or cleaning issues
- Coordinate responses to guest inquires or special cleaning request ensuring timely service and problem resolution
- Act as a communication bridge between housekeeping, other departments such maintenance, front office, accounting and vendors
- Assist with QE inspections and support housekeeping team.
- Maintain complete knowledge of all Housekeeping services, outlets, hotel areas / features and hours of operation.
- Keep accurate records of stock levels and alert management of low inventory or excess stock.
- Conduct regular inventory audits to minimize losses due to theft, damage, or spoilage
- Review purchase orders and ensure that they align with hotel needs.
- Communicate with vendors to confirm order details such as delivery times and quantities.
- Work with vendors to resolve discrepancies in orders or deliveries.
- Follow up on pending or delayed orders to ensure timely delivery.
- Process returns for damaged or incorrect items.
- Generate various operational reports for the coordination of the Housekeeping department.
- Track attendance and manager time-off records
- Follow all safety and sanitation policies.
- Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- Must be able to communicate in written and verbal form in English.
- Bilingual Spanish a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and housekeeping management software.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Excellent organizational skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and housekeeping management software.
- Ability to handle multiple tasks and work in a fast-paced environment.
Work Environment and Context .
- Work schedule varies and may include working on holidays, weekends or alternate shifts.
- Requires standing for extended periods, walking, pushing, pulling, bending, kneeling, lifting up to 50 pounds, reaching, kneeling and bending.
- Operate heavy machinery and use cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
Enjoy the only All-Suite Holiday Inn Resort in Orlando, Florida at the entrance to the WALT DISNEY WORLD® Resort where Kids 11 and under eat free for breakfast and dinner! A Walt Disney World Good Neighbor Hotel, The Holiday Inn Resort Orlando Suites – Waterpark is located in the heart of Orlando, one mile from the Walt Disney World Resort theme parks. Complimentary, scheduled shuttle service is available.
The resort is minutes from the Walt Disney World Resort area, Universal Orlando, SeaWorld Orlando, The Orange County Convention Center and the I-Drive entertainment district featuring ICON360. Our location is easily accessible to shopping at both Orlando Premium Outlets and Disney Springs.
Our Orlando family resort features 777 spacious suites, free high-speed Internet access, microwave, mini-fridge, and 42" HDTVs. At the Holiday Inn Resort Orlando Suites – Waterpark, you'll enjoy two pools, the 4-D Experience, Bank Heist Laser Challenge, resort entertainment and Arcade. The resort’s Marketplace is the hub for shopping, dining and entertainment with a gift shop, food court, full service restaurant and bar.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
