Front Desk Night Auditor

Travel is a journey. At Holiday Inn Marquette, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest's stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn Marquette family.

What will I be doing?
The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Front Desk Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location. Previous desk experience is helpful, but not required. We'll train you with the best resources. As a Night Auditor you'll help our guests overnight (11pm-7am), so we'll need some flexibility in your schedule to complete your training.

Responsibilities and skills include, but not limited to:

• Ability to learn quickly and work in a fast-paced position with constant guest interaction.
• Great communication both verbal and written.
• Computer and telephone skills.
• Guest service focused.
• Ability to multi-task.
• Perform guest registrations (check-ins & check-outs), room assignments, and special requests.
• Answer phones, handle mail, and take messages.
• Assist guests with problems and questions; ensure all guest problems are resolved.
• Knowledge about the city, local area, and attractions.
• Understand daily hotel operations, policies, procedures, and internal rules.
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs.
• Familiar with guest rooms, locations, amenities, features, and all other services offered.
• Knowledge of room rates, packages, discounts, and promotions.
• Ensure proper credit when checking out guest(s) and handle late charges accordingly.
• Knowledge of cash handling and bank procedures to check out all guest(s).
• Bank out at end of shift by following drop procedures.
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining front entry.
• Know all emergency procedures and the proper action to take.
• Operate safe deposit boxes.
• Other duties as assigned.

At Holiday Inn Marquette we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional, and personable in the way you are with people.
• Get ready – by taking notice and using your knowledge so that you are prepared for anything.
• Show you care – by being thoughtful in the way you welcome and connect with guests.
• Take action – by showing initiative, taking ownership, and going the extra mile.

What do we offer?

• Travel discounts.
• Benefits available for full-time employees.
• A flexible work schedule.
• Full-time & part-time opportunities.

Start pay is based on experience with the opportunity to go up over time for fully qualified individuals. Applicants must be able to pass a background check. Benefits available for full-time employees; waiting period may apply. Apply in person with a job history or resume.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $18