Night Auditor

Job description

The Holiday Inn in Lakeville is hiring a Part Time Overnight hotel front desk night auditor.

JOB DESCRIPTION
Accurately and efficiently handles all hotel reservation inquiries and requests. Provides courteous, prompt and professional responses, while promoting hotel services and ensuring maximum room revenues. Assists in administrative duties as they relate to booking, tracking, charging, handling, and inputting reservations or promoting the hotel’s pricing.

Job Duties:

• Processes reservations delivered by telephone, mail, fax, central reservations systems, sales office, and travel agents; and prepares letters of confirmation. Communicates reservation information to the front desk.
• Knows types of rooms available, as well as their location and layout. Tracks future room availabilities on the basis of reservations.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Reconciliation of daily sales, credit reports and nightly reports
• Promotes superior customer care by being courteous, friendly, and helpful to guests, managers, and fellow employees.
• Performs other duties as assigned.

Qualifications:

• High school graduate or equivalent.
• One year of previous customer service or reservations experience, preferably in a hotel environment. Ability to communicate clearly.
• Ability to effectively interact with guests, management staff, and other employees in a professional manner.
• Possess telephone communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests.
• Skilled in basic math and computers.
• Knowledge of property management systems.
• Ability to work a flexible schedule, including weekends and holidays.
• Must be punctual and maintain regular and reliable attendance.

Experience:
Previous experience in a similar role preferred but willing to train the right individual.

Hours: This is an overnight position hours are 11pm-7am. 2-4 nights per week

Job Types: Full-time

Salary: $18.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Overnight shift 11pm-7am
• Holiday
• Work Location: One location

Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Ability to Commute:

• Lakeville, MN 55044 (Required)

Ability to Relocate:

• Lakeville, MN 55044: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20