What are the responsibilities and job description for the ROOM ATTENDANT position at Holiday Inn La Mirada - Buena Park?
Position Purpose:
Responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.
ESSENTIAL FUNCTIONS
- Check housekeeping cart for supplies; stock as needed.
- Greet guests immediately with friendly/sincere acknowledgement.
- Strip dirty linens/towels and remove used amenities from room/suite.
- Clean rooms/suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows/tracks. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
- Replenish linen and guest amenities.
- Respond to special requests by guests (such as providing extra amenities or service time requests).
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Provide customer service to guests, including information about hotel services, activities and local attractions.
- Assist co-workers, as requested.
OTHER DUTIES
Assimilate into the company culture through understanding, supporting and participating in all elements of employee relations. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
SAFETY REQUIREMENTS
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:
- Latex and/or rubber gloves
- Safety glasses
- Safety belts
- Closed toe and heel shoes with rubber soles
Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
Exposures: In this job you will be exposed to cleaning chemicals, vibrations, humidity, cold, heat, dust and noise.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to arrive to work on time and when scheduled.
- Physically able to move large objects such as: carts, large bags of linen, ironing board.
- Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles.
- Ability to read and recognize room/suite numbers.
- Ability to communicate effectively with guests and team members verbally or in written form.
- Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of the rooms/suites.
- Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
Salary : $17