What are the responsibilities and job description for the Front Desk Supervisor- PM Shift position at Holiday Inn Knoxville North?
Company Overview
Holiday Inn North is a full-service, 122 room IHG Hotel, catering primarily to business travelers and families.
Job Summary
We are seeking an energetic and detail-oriented Front Desk Supervisor for our evening shift (and mid shift) to lead our front desk team. In this pivotal role, you will ensure exceptional guest experiences by overseeing check-in and check-out procedures, managing reservations through hospitality reservation systems like OPERA, and maintaining smooth front desk operations. Your leadership will foster a warm, efficient, and guest-centric atmosphere while upholding hotel standards and emergency procedures.
Responsibilities
- Supervise the front desk team during the PM shift, ensuring high-quality guest service and adherence to hotel policies
- Oversee guest check-in and check-out processes with professionalism and efficiency using property management systems (PMS) such as OPERA. IHG's Merlin, Quore, Canary and basic emailing skills.
- Handle guest inquiries, resolve service issues promptly, and provide personalized solutions to enhance guest satisfaction.
- Coordinate reservations, modifications, and cancellations while maximizing occupancy and revenue opportunities
- Enforce hotel emergency procedures, including safety protocols and incident reporting
- Support night audit activities by reviewing daily financial transactions and ensuring accuracy in records
Qualifications
- Proven experience in hospitality management or front desk operations within a hotel environment
- Strong knowledge of property management systems (PMS), especially OPERA or similar platforms
- Excellent customer service skills with the ability to problem-solve effectively in fast-paced situations
- Multilingual or bilingual abilities are highly desirable to assist diverse guests
- Familiarity with hotel emergency procedures, guest relations, and night audit processes
- Exceptional phone communication skills with a professional phone etiquette
- Previous resort or hotel experience preferred to understand hospitality standards and guest expectations
Join us as a Front Desk Supervisor for the PM shift and be a vital part of creating memorable experiences for our guests! Your leadership will ensure seamless operations while fostering a welcoming environment that keeps guests coming back.
Pay: $18.00 - $20.00 per hour
Expected hours: No more than 40.0 per week
Benefits:
- 401(k)
- Free parking
- Health insurance
- Paid time off
Work Location: In person
Salary : $18 - $20