What are the responsibilities and job description for the Part time Front desk Agent position at Holiday Inn Harrisburg East?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and efficient check-in and check-out processes. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
- Manage guest reservations and inquiries through various channels, including phone, email, and in-person interactions.
- Handle guest requests and complaints promptly and professionally, ensuring satisfaction throughout their stay.
- Perform night audit duties as required, ensuring accurate financial reporting and reconciliation.
- Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information.
- Operate multi-line phone systems efficiently while demonstrating excellent phone etiquette.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Uphold high standards of cleanliness and organization at the front desk area.
Skills
- Proven experience in hospitality management or hotel management is preferred.
- Strong customer service skills with a focus on guest relations.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
- Familiarity with front desk operations in a resort or hotel setting is an advantage.
- Excellent phone etiquette and proficiency in using multi-line phone systems.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills and attention to detail to manage multiple tasks efficiently. Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
- Free parking
Work Location: In person
Salary : $14 - $16