Hotel Front Desk Attendant

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities:

• Bookkeeping: keep accurate records of all hotel guest account information
• Connect with the housekeeping department to ensure guest accommodations are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Field customer complaints when necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• High school graduate, GED recipient, or equivalent
• 1 year of hotel industry experience or related job preferred

About Company

Welcome to our hotel in Middletown, PA, just 20 minutes from Hersheypark and minutes from Harrisburg International Airport! Conveniently located near the state capital of Harrisburg, we offer easy access to government offices and downtown attractions. Our hotel is the perfect base to explore Pennsylvania's best attractions. Enjoy thrilling rides at Hersheypark, exciting events at the Giant Center, and the Pennsylvania Farm Show Complex & Expo Center.