What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Hammond, LA?
Holiday Inn Hammond has an opening for a Front Desk Agent. Shifts currently available are the morning shift (7:00am-3:00pm) and evening shift (3:00pm-11:00pm).
Front Desk is often the first point of contact and first impression for our guests, so we're looking for a cheerful, friendly, and professional person to join our team.
Duties of Front Desk Agents include, but are not limited to:
- Welcome guests in a friendly, prompt, and professional manner
- Check guests in, issue room keys, provide information on hotel services
- Ensure proper identification is taken from guests at check in
- Answer phones in a prompt and courteous manner
- Upsell rooms where possible to maximize hotel revenue
- Accurately process all cash and credit card transactions using established procedures
- Take action to solve guest problems / complaints using appropriate service recovery guidelines
- May routinely book reservations for individuals and / or groups requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Could be asked to work other / additional shifts as needed based on staffing levels and business needs.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Candidates may attach a resume, or fill out an application at our Front Desk. Please be sure to include any prior hotel or other relevant experience. (No phone calls please).
Starting Pay $11.50 per hour; Opportunity for Merit Based Increase to $12.00 per hour after 90 days.
We are a drug-free work place.
Job Type: Part-time
Job Type: Part-time
Pay: From $11.50 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Benefits:
Employee Discounts, Job Training, Health InsuranceSalary : $12 - $12