What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Gastonia?
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records of guest transactions
- Assist with night audit duties as needed
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
```Skills```
- Excellent guest relations skills with a focus on providing exceptional customer service
- Knowledge of hotel operations, including front desk procedures and guest services
- Strong phone etiquette and communication skills
- Ability to handle difficult situations with tact and diplomacy
- Familiarity with night audit processes is a plus
- Proficiency in using front desk software systems and phone systems
- Attention to detail and ability to multitask in a fast-paced environment
- Strong organizational skills and ability to prioritize tasks effectively
- Knowledge of hospitality industry standards and best practices
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and skills may vary depending on the specific hotel or establishment.
Job Type: Part-time
Pay: $14.00 - $15.25 per hour
Benefits:
- Employee discount
Ability to Relocate:
- Gastonia, NC 28052: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15