What are the responsibilities and job description for the General Manager - hotel position at Holiday Inn- Frisco?
Job Overview
We are seeking a dynamic and experienced General Manager to lead our hotel operations with enthusiasm, strategic vision, and a commitment to excellence. As the driving force behind the property’s success, you will oversee all aspects of hotel management, ensuring exceptional guest experiences, operational efficiency, and financial performance. Your leadership will inspire teams, uphold high standards of hospitality, and foster a welcoming environment that makes every guest feel valued and cared for. This role offers an exciting opportunity to shape the future of our hotel while delivering outstanding service and operational excellence.
Responsibilities
- Oversee the daily operations of the hotel, including front desk, housekeeping, food and beverage services, and maintenance to ensure seamless guest experiences.
- Lead and supervise hospitality teams across departments, promoting teamwork, motivation, and professional development.
- Manage hospitality operations budgets by controlling costs, optimizing revenue management strategies, and ensuring financial targets are met or exceeded.
- Implement and uphold hotel management standards, including guest service protocols, property management systems (PMS), and hotel guest service standards.
- Develop and execute strategies to maximize occupancy rates, revenue streams, and profitability through effective marketing and sales initiatives.
- Oversee human resources functions such as hiring, training, performance evaluations, and maintaining a positive workplace culture aligned with hospitality best practices.
- Maintain strong guest relations by addressing feedback promptly, resolving issues efficiently, and ensuring high levels of customer satisfaction.
- Ensure compliance with health & safety regulations, legal requirements, and company policies across all hotel operations.
- Utilize property management systems (PMS) and hospitality reservation systems to streamline booking processes and improve operational efficiency.
- Lead initiatives for continuous improvement in guest services, staff training programs, and operational procedures to enhance overall hotel performance.
Experience
- Proven managerial experience in hospitality or hotel management roles with a track record of overseeing daily operations successfully.
- Extensive supervisory experience leading diverse hospitality teams in fast-paced environments.
- Strong background in revenue management, budgeting, financial operations, and cost control within the hospitality industry.
- Familiarity with property management systems (PMS), hospitality reservation systems, multi-line phone systems, and front desk operations including phone etiquette.
- Exceptional leadership skills with the ability to motivate teams and communicate effectively at all levels of the organization.
- Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively.
- Demonstrated commitment to delivering outstanding customer service aligned with high guest service standards.
- Experience managing human resources functions such as recruitment, training programs, performance evaluations, and employee engagement initiatives is preferred.
Join us in creating memorable experiences for our guests while leading a passionate team dedicated to excellence in hospitality!
Plus we have an employees condominium available. Two years experience as GM required
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $65,000 - $75,000