What are the responsibilities and job description for the Room Attendant position at Holiday Inn Express?
Room Attendants are responsible maintaining the cleanliness and appearance of the hotel and guest rooms and providing guests with quality service in a timely and friendly manner. Room Attendants represent the hotel to all guests and complete daily duties and assigned projects utilizing the principles, policies, and standards of Hulsing Hotels.
Essential Duties & Responsibilities:
- Have detailed knowledge of and comply with all housekeeping policies, procedures, and standards.
- Remove and replace bed linen daily for checked out rooms; remake and replace linen for stayover guests.
- Clean room in its entirety including sweeping, vacuuming, and spot cleaning carpet as needed.
- Dust all furniture and other elements of the room including picture frames; headboards; lamps; TV and console; dresser; desk; air vents; windowsills; chair; closet area; and mirrors.
- After thoroughly cleaning the room, associate must leave the room as trained for inspection.
- Associate must immediately turn in to the housekeeping manager any items that are left behind by the guest.
- Associate must immediately inform the Executive Housekeeper or Room Inspector if you find that your room or any items have been damaged or if anything is unusual in your room.
- In all guest interactions associate must always be professional, accommodating, helpful and friendly.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Performs other duties as assigned.
- High School Diploma or at least one (1) year of previous experience as a room attendant or another related field.
- Previous hotel-related or customer service experience desired.
- Must be team oriented, empathetic, friendly and show initiative.
- Well organized and able to prioritize tasks.