What are the responsibilities and job description for the Hotel Night Auditor position at Holiday Inn Express?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional guest service and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently in a fast-paced environment. Shift is 11 pm to 7am
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Process payments and maintain accurate records of transactions.
- Conduct night audits as required, ensuring all financial transactions are balanced at the end of each day.
- Maintain cleanliness and organization of the front desk and lobby area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone etiquette when answering calls, providing information or transferring calls as necessary.
Requirements
- Strong communication skills with an emphasis on guest relations
- Proficiency in phone systems and etiquette.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Excellent organizational skills with attention to detail.
- Capability to handle stressful situations calmly and effectively.
Join our team and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Benefits:
- Employee discount
Ability to Commute:
- Indiana, PA 15701 (Required)
Ability to Relocate:
- Indiana, PA 15701: Relocate before starting work (Required)
Work Location: In person