What are the responsibilities and job description for the Hotel Guest Service Agent position at Holiday Inn Express?
We currently have an exciting opportunity for a Front Desk Agent and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.
Responsibilities:
- Greet guests and complete the check-in process
- Input and retrieve information from the computer and PMS system
- Confirm guest information, room rate, selection of room, code keys
- Provide information to guests about hotel amenities & local area
- Assist guests with check-out
- Make reservations
- Ensure rooms and services are correctly accounted and charged
- Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
- Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
- Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
- Answer and manage phone calls in a timely manner, managing multiple tasks at once
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
- Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
- Receive, retrieve, and relay messages and packages to guests
- Any other duties assigned by management
Requirements:
- Hotel front desk experience preferred, but will train the right fit
- Experience with the brand a strong plus
- Highly motivated and self-directed
- Exceptional customer service skills required
- Must possess strong computer skills
- Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
- Excellent English communication skills both written and verbal
- A can-do attitude and a hands-on approach
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel.
- Reliable transportation a must.
- Serious applicants only please.
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Experience:
- Hotel Front Desk: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Elkridge, MD 21075 (Required)
Work Location: In person
Salary : $16