What are the responsibilities and job description for the HOTEL FRONT DESK position at Holiday Inn Express?
Description
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include : registering guests making and
modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities
QUALIFICATIONS :
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and / or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- Ability to participate in the creation of an enjoyable work environment
RESPONSIBILITIES :
Company Information
Welcome to the Holiday Inn Express Towson - Baltimore North , situated in a quiet corner of Towson and a short drive to downtown Baltimore. Whether you are visiting Towson, the Baltimore area , or just passing through, relax in one of our recently updated guest rooms and suites.
Enjoy our convenient location directly off Interstate 695 and close to Interstate 83 and Interstate 95 . Our location is just a short 2 miles from Towson University and Goucher College and 5 miles from Morgan State University, Loyola University of Maryland and Notre Dame of Maryland University . We are also conveniently located within 3 miles of Greater Baltimore Medical Center, University of Maryland St. Joseph Medical Center and Sheppard Pratt Health Systems .
Our complimentary breakfast buffet , seasonal outdoor pool and state of the art fitness center awaits your upcoming arrival. Whether you are visiting for business or leisure, you are ensured a relaxing and rejuvenating experience with us.
