Guest Service Representative PM SHIFTS

Morristown hotel seeking potential candidates for full/part time front desk position. Weekends and holidays required as needed.

Applicant(s) must provide exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel to the moment they leave.

Performs all Front Desk related functions including but not limited to checking guests in/out, fulfilling their requests during their stay, answering telephone inquiries, making reservations, selling guestrooms, maintaining guest records, cash handling, and any other duties or responsibilities which might be required by hotel manager.

Qualifications and requirements

• Flexible availability required, including coverage for call-ins for all shifts.

· A true desire to satisfy the needs of others in a fast paced environment.

· Ability to stand for long periods of time.

· This will include weekends and holidays as needed.

· At least 1 year work experience in hotel guest services or other customer service related area, preferred but not required. Will train the right candidate.

· Possessing strong written and verbal communication skills as well as exceptional time management abilities in order to register and accommodate guests

· Self-motivated

· Neat and professional appearance

· A positive attitude

· Strong computer proficiency

· Able to work through customer service related issues and problem solve.

· Must be able to multitask, and prioritize with excellent follow up skills and customer service

· Must be over 18 years of age

· Manage guest service requests in a timely manner

· Processing cash or credit card payments efficiently

· Maintaining updated information on room availability, reservations and guest messages

· Ability to effectively operate Property Management Software (PMS) systems

Optional Add-On Benefits:

· Employee Discount on IHG Brand Lodging

· Paid Time Off

· Vision Insurance

Standard Complimentary Benefits:

Employee Discounts

Monthly Occupancy Bonuses

Annual Christmas Bonuses

Annual Birthday Recognition

Overtime Pay

Paid Time Off (After 1 year of service)

Schedule:

· PM Shift 3:30pm - 11:30pm

Pay: From $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

Salary : $14