What are the responsibilities and job description for the Guest Service Representative/Front Desk position at Holiday Inn Express?
A Guest Service Representative serves as the first point of contact for guests, providing essential services and ensuring a welcoming environment. Key responsibilities include greeting guests, managing check-ins and check-outs, handling reservations, answering phone calls, and addressing guest inquiries and concerns. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced setting.
Job Description:
Position: Guest Service Representative
Location: Holiday Inn Express Siloam Springs, AR
Job Summary: We are seeking a friendly and organized Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries to ensure a positive experience.
Responsibilities:
- Greet guests upon arrival and assist with check-in and check-out procedures.
- Manage reservations and cancellations efficiently.
- Answer phone calls and respond to emails in a timely and professional manner.
- Address guest inquiries and resolve issues promptly.
- Maintain accurate records of guest information and transactions.
- Coordinate with housekeeping and maintenance to ensure guest rooms are prepared and well-maintained.
- Uphold the cleanliness and organization of the front desk area.
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or hospitality preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work efficiently under pressure.
- Proficiency in general computer operations; experience with hotel management software is a plus.
- Flexible availability, including weekends and holidays.
If you are passionate about hospitality and providing excellent customer service, we encourage you to apply.
