What are the responsibilities and job description for the Guest Service Representative/Front Desk/ Night Audit position at Holiday Inn Express?
JOB DUTIES AND RESPONSIBILITIES
- Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing and assembling welcome amenities
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issuing bank - Count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
- Maintains front desk area to be clean and organized
- Assisting with lobby activation as needed
- Utilize proper procedures when handling guest PPI data
- Follows through and feels ownership of guest requests
- Resolves guest complaints in a professional and efficient manner
- Actively participates in Front Desk upsell program
- Always retrieve necessary identification documents and form of payment upon guest arrival
- Other duties as assigned
- Follow the checklist when going through check-in or check-out with guests. Always retrieve necessary identification documents and form of payment upon arrival.
- Attends promptly to guest needs and inquiries
- Perform various other duties as assigned
EDUCATION AND EXPERIENCE
Minimum of one (1) year in Front Desk Operations
Minimum of High School education
KNOWLEDGE, SKILLS, AND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
PERKS/BENEFITS
Work Today, Get Paid Today with Daily Pay!
Track your daily income with updates after every shift you work
Transfer your earnings instantly or the next day
Automatically save a portion of your paycheck
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- IHG/ Holiday inn Express: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $15 - $17