Front Office Coordinator

To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality. Responsibilities - Other duties may be assigned

• Provide the highest quality of service to the customer at all times
• Promptly and effectively deal with guest complaints and requests
• Check guests in and out efficiently and in a friendly manner
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures
• Handle guest mail and messages per established procedures
• Be very knowledgeable of Rewards program and promotions
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
• Take reservation requests efficiently
• Answer phones in accordance with standards of proper telephone etiquette
• Block rooms and handle special requests
• Monitor room availability
• Handle safe deposits by guests per established procedures
• Keep lobby and desk area clean and presentable
• Have a thorough knowledge of emergency and security procedures
• Offer and properly handle requests for wake up calls
• Know how to clean guest rooms to standards
• Clean lobby, meeting room, vending room, breakfast room, and back office area
• Work on laundry during down times adhering to standards
• Open and close shift make cash drops
• Ensure all credit cards, cash, and change fund are balanced throughout each shift
• Inform management of any guest or systems related complaints or problems
• Communicate with incoming staff and management by logging pertinent information in the pass on log
• Keep maintenance informed of all maintenance needs
• Pass on guest lost and found inquiries to management or supervisors
• Must wear proper uniform at all times in accordance with the Standards of Appearance
• Have a thorough knowledge of emergency procedures
• Practice safety standards at all times
• Be able to move luggage or packages weighing up to 40lbs.
• Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook

Job Types: Full-time, Part-time

Pay: $10.50 - $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $11 - $12