Front Desk Agent

Overview
Join our dynamic hospitality team as a Front Desk Agent, where your enthusiasm and dedication will create memorable experiences for our guests from the moment they arrive. In this vibrant role, you will be the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining a warm, professional atmosphere. Your energy and attention to detail will help foster guest satisfaction and loyalty, making every stay special. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a lively resort environment.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression.
• Manage guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software.
• Handle guest inquiries, requests, and complaints with patience and proactive solutions to ensure a positive experience.
• Provide information about hotel amenities, local attractions, dining options, and transportation services to enhance guest enjoyment.
• Maintain accurate records of reservations, cancellations, and guest preferences while ensuring data confidentiality.
• Answer all incoming calls promptly using proper phone etiquette; direct calls to appropriate departments or personnel as needed.
• Coordinate with housekeeping and maintenance teams to address guest needs swiftly and effectively.
• Assist with night audit procedures when scheduled, ensuring financial accuracy and reporting compliance.
• Uphold high standards of guest relations by anticipating needs and delivering personalized service in a busy resort setting.
• Support overall hotel operations by participating in team meetings and contributing to a welcoming environment for both guests and colleagues.

Skills

• Proven experience in hospitality management or front desk operations within a hotel or resort setting.
• Exceptional customer service skills with the ability to handle diverse guest interactions professionally.
• Strong communication skills; bilingual or multilingual abilities are highly valued for engaging with international guests.
• Familiarity with hotel management software and multi-line phone systems for efficient operations.
• Knowledge of night audit procedures and hotel accounting practices is a plus.
• Excellent phone etiquette combined with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Deep understanding of guest relations principles, ensuring every visitor feels valued and cared for.
• Ability to work flexible hours, including nights, weekends, and holidays as needed in a lively hospitality environment.
• A passion for hospitality management that drives continuous improvement in guest experiences. Embark on an exciting career journey where your enthusiasm fuels unforgettable guest stays! We’re dedicated to supporting your growth in hospitality management while providing a vibrant work environment that celebrates teamwork and excellence.

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Employee discount

Experience:

• Customer service: 1 year (Preferred)

Location:

• Starke, FL 32091 (Preferred)

Ability to Commute:

• Starke, FL 32091 (Preferred)

Work Location: In person

Salary : $14