What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Holiday inn Express?
Job Summary
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns to enhance the overall guest experience.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle reservations, including modifications and cancellations.
- Answer phone calls promptly using phone systems, addressing inquiries or directing calls as necessary.
- Provide information about hotel services, local attractions, and amenities.
- Assist with night audit procedures as required.
- Resolve guest complaints or issues in a professional manner.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high level of customer service.
Qualifications
- Previous experience in front desk operations or hospitality management is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with hotel management software is an advantage.
- Ability to work flexible hours, including nights and weekends.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with attention to detail.
- Ability to work independently as well as part of a team in a fast-paced environment.
Join us in creating memorable experiences for our guests by applying for the Front Desk Agent position today!
Job Type: Full-time
Benefits:
- Employee discount
Work Location: In person