Housekeeping Manager

Job Summary for Housekeeping Manager

At Holiday Inn ExpressSuites by IHG, clean, consistent, and reliable experiences are essential to guest satisfaction. The Housekeeping Manager provides departmentlevel leadership and accountability for all housekeeping operations within our 81room hotel, managing a team of approximately 12 team members.

This role is responsible for staff leadership, scheduling, inspections, inventory control, budget awareness, and ensuring compliance with IHG brand standards. The Housekeeping Manager plays a key role in operational decisionmaking and daily execution that directly impacts guest experience, costs, and productivity.

Flexible availability is required, including weekends and holidays. This position may be considered essential during emergency or inclement weather situations.

Key Responsibilities

• Department LeadershipAccountability
• Manage, coach, and lead housekeeping team members to meet performance, quality, and productivity expectations
• Enforce standards for cleanliness, safety, uniforms, and professionalism
• Participate in hiring decisions, onboarding, coaching, and performance evaluations
• Act as the primary decisionmaker for daily housekeeping operations
• Operations, SchedulingQuality Control
• Develop and manage daily and weekly schedules based on occupancy and labor targets
• Assign standard and special cleaning tasks using IHGaligned checklists
• Conduct regular room and public area inspections to ensure brand compliance
• Ensure productivity standards and turnaround times are consistently met
• Inspections, ReportingMaintenance Coordination
• Assign and inspect rooms according to arrival/departure forecasts
• Ensure accurate room status updates and inspection records are maintained
• Identify, report, and follow up on maintenance issues through the workorder system
• Track and manage outoforder rooms to minimize downtime and lost revenue
• Guest Experience, SafetySecurity
• Address guest concerns related to cleanliness promptly and professionally
• Maintain strict control of master keys and restricted access areas
• Ensure proper handling of lostandfound items per hotel and IHG policy
• Communicate effectively with Front Desk, Maintenance, and Management teams
• Inventory, BudgetCost Control
• Manage linen, supply, and equipment inventories
• Monitor usage trends and prepare purchase orders in a timely manner
• Support budget goals through costconscious ordering and labor management
• Maintain organized storage areas that meet safety standards

Qualifications

• Previous housekeeping management or supervisory experience required
• Hotel or IHGbrand experience strongly preferred
• Proven leadership and teammanagement skills
• Strong attention to detail and quality standards
• Ability to manage priorities in a fastpaced environment
• Flexible availability, including weekends and holidays
• Valid driver's license preferred

Compensation

• $13.00 – $18.00 per hour, based on experience and qualifications

Benefits (FullTime Team Members)

• 401(k)
• Health, DentalVision Insurance
• Life Insurance
• Paid Time Off (PTO)
• IHG Employee Discount Rates
• SameDay Pay