What are the responsibilities and job description for the Part Time Hotel Breakfast Attendant/Front Desk Clerk position at Holiday Inn Express Syracuse Fairgrounds?
Holiday Inn Express is seeking a Part Time Breakfast Attendant/Front Desk Clerk.
If you have that True Hospitality spirit, and share our values. If you’ve got ambition and ideas. If you want to work somewhere that appreciates you for who you are and will support you in building your own career path - then Holiday Inn Express is for you.
Job Description
As a Frontline Customer Service Representative, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a memorable experience, You’ll also create the warm atmosphere that makes our guests feel at home.
Daily Duties of both positions:
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location.
- Must be able to respond to guest issues with a warm and courteous attitude along with a timely response, and follow up.
- Must a have a professional tone and clear speaking voice and will be able to handle issues or complaints which may arise.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Answer phones in a prompt and courteous manner.
- Provide guests with tourist information, directions and local dining choices.
- Perform other duties as assigned.
- Provides personalized service to all guests. Regularly communicates and converses with all guests. Prepares food and beverages according to recipe. Fully understands and complies with all food safety requirements. Sets up breakfast area before guests begin to arrive; displays the food and beverages in an organized and attractive manner according to brand standards/requirements. Efficiently replenishes buffet with food, beverages and/or supplies as needed. Maintains cleanliness of buffet area throughout the morning by reorganizing and tidying food area as necessary. Properly disposes of used plates, utensils, napkins and/or cups as necessary. May be responsible for keeping inventory stocked by ordering additional food and/or supplies as needed Responds quickly to guest requests in a friendly manner; follows up to ensure guest satisfaction. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor.
Qualifications
- High School diploma or equivalent required
- Frequently standing up behind the desk and front office areas
- Use a keyboard to operate various property management and reservations systems, etc.
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Problem solving, reasoning, motivating and training abilities are often used.
- Shifts include Mornings, evenings, weekends and holidays.
Job Types: Part-time, Full-time
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $17
