What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn Express Syracuse Fairgrounds?
Job Description
What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Associate, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Availability must include Friday, Saturdays and Sundays
Your day-to-day
· Be the warm welcome that kicks off a memorable guest experience
· Acknowledge Rewards Club members and returning guests, in person or on the phone
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Handle cash and credit transactions
· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys.
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
· Take pride in your appearance and place as a brand ambassador
· Always know what events and activities are on the day’s schedule
· Jump into other ad-hoc duties when your colleagues need your help
What we need from you
· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
· Flexibility - days, nights, weekend and holiday shifts are all part of the job
· You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
· Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
· Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
Job Types: Full-time, Part-time
Pay: From $18.50 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $19