Guest Services Representative

A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest's stay. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

Performs pre-registration and registration duties for incoming guests. They essentially check guests in and out, make room reservations and track and report room statuses and rates.

Looking for a front desk agent with a flexible schedule to be part of our team. Open availability is preferred.

Front Desk Agent Responsibilities:

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on daily checklist.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Take reservations over the telephone, through emails and in person

The ideal candidate will have a friendly and easy going personality while also being very perceptive, disciplined, and reliable. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Job Type: Variable

Job Types: Full-time / Part-time

Salary: Wage is Negotiable Based on Level of Experience

Benefit Conditions:

• Only full-time employees eligible

Communication method(s) used:

• Email
• Phone
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $13.00 - $13.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel Front Desk: 1 year (Preferred)

Ability to Commute:

• Warren, OH 44484 (Required)

Ability to Relocate:

• Warren, OH 44484: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $14