What are the responsibilities and job description for the Assistant General Manager - Holiday Inn Express & Suites, Topeka West position at Holiday Inn Express & Suites Topeka West I 70?
Job Overview
We are seeking a dynamic and energetic Asst. General Manager/Operations Manager to lead and oversee all facets of our hospitality operations. This pivotal role requires a passionate leader who thrives in a fast-paced environment, ensuring exceptional guest experiences while managing the day-to-day functions of the property. The ideal candidate will possess strong managerial skills, multilingual abilities, and extensive experience in hospitality management, with a focus on revenue optimization, team leadership, and operational excellence. Join us to drive success, foster a positive team culture, and elevate our guest services to new heights!
Responsibilities
- Oversee daily hotel operations, including front desk management, guest services, housekeeping and maintenance to ensure seamless service delivery.
- Supervise hospitality teams across departments, providing leadership, coaching, and development opportunities to foster a motivated and high-performing workforce.
- Manage hospitality operations budgets, including revenue management strategies and financial operations to maximize profitability while maintaining service standards.
- Ensure compliance with hotel management standards, property management systems (PMS), hospitality reservation systems, and guest service protocols.
- Monitor hotel guest relations by maintaining high standards of customer service, handling guest inquiries or complaints promptly and professionally.
- Oversee human resources functions such as staffing, training programs, phone etiquette on multi-line phone systems, and employee performance evaluations.
- Implement and uphold hotel guest service standards to deliver memorable experiences that encourage repeat business.
- Conduct regular audits including night audits and financial reviews to ensure accuracy in billing and reporting.
- Collaborate with senior leadership on strategic planning initiatives aimed at enhancing property performance and guest satisfaction.
Skills
- Multilingual or bilingual abilities that facilitate effective communication with diverse guests and staff.
- Proven supervisory experience within the hospitality industry with a strong background in hotel management operations.
- Expertise in revenue management, budgeting, and managing hospitality operations budgets for optimal financial performance.
- Proficiency with property management systems (PMS), hospitality reservation systems, and other relevant property management software.
- Exceptional leadership skills with the ability to manage hospitality teams effectively across multiple departments.
- Strong managerial communication skills to coordinate between departments and communicate expectations clearly.
- Extensive knowledge of hotel guest service standards, customer service excellence, and guest relations strategies.
- Experience overseeing night audit procedures and managing front desk operations using multi-line phone systems with professional phone etiquette.
- Ability to handle human resources functions including staffing, training, conflict resolution, and team development within a hospitality setting.
Join us as our Asst. General Manager/Operations Manager to lead our team toward operational excellence while delivering outstanding guest experiences! Your leadership will be instrumental in shaping the future of our hospitality services—apply today!
Pay: From $50,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Work Location: In person
Salary : $50,000