Hotel General Manager (IHG)

The Holiday Inn Express & Suites Stevensville-Benton Harbor is searching for our next, Branded General Manager to come in and lead our team! We are looking for a proven leader with experience working in an IHG-branded hotel to help meet our Quality and Guest Satisfaction Scores. The ideal candidate will also be an example for staff to help them succeed on a daily basis, while meeting the needs of our guests. If this sounds like you, submit your resume today for consideration. We look forward to hearing from you!

Job Overview

We are seeking a dedicated and experienced Hotel General Manager to oversee the daily operations of our hotel. The ideal candidate will have a strong background in hospitality management, with a focus on enhancing guest experiences and driving revenue growth. As the Hotel General Manager, you will lead a team of professionals, ensuring that all departments operate smoothly and efficiently while maintaining the highest standards of service.

Responsibilities

• Oversee all aspects of hotel operations, including front desk, guest services, housekeeping, and maintenance.
• Develop and implement strategies for revenue management and budgeting to maximize profitability.
• Ensure exceptional customer service is provided to all guests, addressing any concerns or issues promptly.
• Lead, train, and supervise hotel staff to foster a positive work environment and enhance team performance.
• Manage human resources functions including hiring, training, performance evaluations, and employee relations.
• Maintain compliance with health and safety regulations as well as company policies.
• Monitor guest feedback and implement improvements to enhance guest relations and satisfaction.
• Conduct night audits to ensure accurate financial reporting and adherence to operational standards.
• Utilize multi-line phone systems effectively while demonstrating excellent phone etiquette in all communications.

Requirements

• Proven experience in hotel management or a similar role within the hospitality industry.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Experience in revenue management and budgeting processes is essential.
• Excellent customer service skills with a focus on guest satisfaction.
• Familiarity with front desk operations and night audit procedures is preferred.
• Multilingual or bilingual abilities are highly desirable for effective communication with guests from various backgrounds.
• Strong knowledge of hospitality best practices, including guest relations and human resources management.
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail. If you are passionate about hospitality and have the experience needed to lead our team towards success, we encourage you to apply for this exciting opportunity as our Hotel General Manager.

What you can expect from us

As a General Manager with Amerilodge Group, you will be eligible to take part in a Comprehensive Benefit Plan with the company. You will be eligible for our Medical, Dental, and Vision insurance, along with STD/LTD, and Life Insurance. In addition, you will accrue 2 weeks of Paid Time Off during the year to maintain your work/life balance. We also offer Employee Brand Discounts, Employee Referral Bonuses, and an Employee Assistance Plan.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

We are always excited to meet new people and help them feel welcome in our place of employment! We look forward to talking to you about the opportunities we have available!

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Paid training
• Referral program
• Relocation assistance
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Hotel management: 3 years (Required)
• IHG: 3 years (Preferred)
• Team development: 3 years (Preferred)

Ability to Commute:

• Stevensville, MI 49127 (Required)

Ability to Relocate:

• Stevensville, MI 49127: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $70,000