Housekeeping Supervisor

ACCOUNTABILITY:
This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.

GUEST EXPERIENCE:

• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
• Handle complaints and special requests to achieve complete guest satisfaction
• Comply with special needs and requests of the guests, VIPs and repeat visitors

MANAGING PEOPLE:

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Promote teamwork and quality service through daily communication and coordination with other department heads
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

RESPONSIBILITIES:

• Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives
• May maintain procedures for security of lost and found items
• Perform other duties as assigned. May also serve as manager on duty

BENEFITS:
- Hired on a 90 day probationary period during which training will be provided and an eval will be completed to ensure compliance; after which, an eval is performed annually
- 1 week paid vacation after 1 year of full time employment
- Optional health insurance available after the 90 day probationary period for all full time employees
- Employee travel benefits program
- Bonuses given throughout the year

REQUIRED:

• High school diploma/secondary education or equivalent plus minimum one year of housekeeping experience, including supervisory training/experience.
• Must be able to speak English. Ability to speak Spanish is a plus.

What we need from you:

• Must be available to work weekends and holidays as needed

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Housekeeping management: 1 year (Required)
• Hotel experience: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $15 - $17