What are the responsibilities and job description for the Guest Service Representative position at Holiday Inn Express & Suites Platteville?
Description
Front Desk/Guest Service Representative
If you enjoy being a part of an Award Winning team, are hard-working, have a positive -can do attitude and strive to deliver exceptional customer service each day, we welcome for you to join our team. Must be available evenings, weekends and holidays.
The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.
The essential functions of a Guest Service Representative position include:
- Welcome guest to the hotel and perform the check-in process
- Thank guests and perform the check-out process
- Answer all incoming and in-house phone calls
- Assist callers with making and/or changing reservations
- Assist all guests as necessary to ensure a positive experience
- Ability to work while standing for extended periods of time.
- Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
Requirements
Candidates must possess the following knowledge, skills, and abilities:
- Great attention to detail
- Excellent knowledge of our Tri-States area our many local attractions and entertainment venues
- Considerable knowledge of computer systems for registration, reservations and backup systems
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
- Ability to read, write, speak and understand the English language to communicate with employees and guests
- Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
BENEFITS: Competitive Wages, PTO, Hotel Discounts, Bonus Plan, 401k, holiday pay and much more!
Education/Experience
- Comparable hotel size and scope of experience preferred
Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.