Front Desk Manager

Availability:

• The hotel operates 24/7. This position requires flexibility to work varying schedules, including weekends and holidays, based on business needs.”

Job Duties:

• Strong knowledge of OPERA System.
• The Front Desk Manager is responsible for arranging and/or providing shift coverage as needed when front desk agents or night audit staff call off.
• Maintain a professional, friendly, and guest-focused demeanor.
• Responsible for monitoring IHG overall experience scores and leading corrective actions to improve results.
• Job duties may change or additional responsibilities may be assigned based on operational needs.
• Go over daily arrivals, double check for the third-party payments, routing, direct bill set up, and etc.
• Send invoices to all AR accounts.
• Go over rate codes daily.
• Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
• Manage the front desk team, including scheduling, training, and performance evaluations
• Supervise and manage the daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries.
• Recruit, train, and develop a high-performing front desk team.
• Maintain cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation.
• Ensure compliance with hotel policies, procedures, and standards.
• Resolve customer issues, complaints, and problems in a quick and efficient manner to maintain high customer satisfaction and quality service.
• Analyze and monitor key performance indicators to identify areas for improvement.
• Maintain accurate records of guest information, room availability, and financial transactions
• Coordinate with other hotel departments to ensure seamless guest experiences.
• As MOD, he/she will also spend some time moving about the hotel overseeing the various departments.
• Achieves customer satisfaction and room revenue goals by supervising the Front Office operation.
• Ensures that the Front Desk is staffed appropriately by utilizing business forecasts to schedule employees.
• Oversees and participates in the prompt and courteous check-in and check-out of customers.
• Addresses questions or problems pertaining to customer room accommodations and rates.
• Controls open and closed dates, availability and condition of rooms.
• Maintains room security by providing effective key and key-card control and participates in matters relating to customer room security.
• Monitors advance deposit procedure.
• Conducts service training on a regular basis.
• Monitors service scores and teamwork on a regular basis and counsels employees on providing service and teamwork.
• Performs other duties as required to provide service and teamwork.
• Prepares proper follow-up and/or forecasts to aid in management decision making.
• Conducts effective employee meetings and counseling sessions.
• Determines, communicates, and monitors achievement of standards of performance on a timely basis.
• Plans and coordinates hotel housing activities by working closely with Sales, Housekeeping, and other departments.
• Checks daily for out-of-order rooms, VIP rooms, and special accommodation requests.
• Coordinates group arrivals and departures.
• Controls and pre-assigns code markings for groups booked.
• Assures the cleanliness and orderly condition of the Front Office area by conducting daily inspections.
• Checks Front Office machines and equipment periodically.
• Takes corrective action where required to improve safety of work areas.
• Ensures that employees are trained in emergency procedures.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Assists with any other tasks and projects as needed to complete daily hotel operations to provide and maintain excellent service and teamwork.

Qualifications:

• Must be able to work a flexible schedule and shifts, including weekends and holidays.
• Minimum one-year supervisory experience in a hotel setting.
• Previous experience with Opera or similar property management system.
• Must have good verbal and written communication skills.
• Must use good judgement.
• Must work as a team and drive results.
• Must be an organized individual with excellent prioritization skills.
• Must be able to work well in a fast-paced environment.
• Must have good work ethic.
• Must display a positive attitude.
• Ability to lift up to 40 lbs and stand for extended periods of time, with or without reasonable accommodation
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
• Ability to walk, stand and bend continuously throughout the day.
• Must be able to stand for long periods of time

Job Type: Full-time

Benefits:

• Employee discount

Work Location: In person

Job address: Ontario, CA 91761

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status

Pay: From $25.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $25