What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express & Suites Northwest - Herndon?

Manage online, phone and in-person room reservations
Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
Take payment from customers
Respond to guests’ issues and complaints in a friendly, timely manner
Explain local amenities and attractions to guests
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
Assist customers with the planning of special events such as weddings and business conferences
Arrange specialized services for VIP customers

Job Type: Part-time

Pay: $15.00 - $16.75 per hour

Salary : $15 - $17

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