Hotel General Manager

Overview
Join our dynamic hospitality team as a Hotel General Manager, where your leadership will drive the success of our vibrant resort or hotel property. This pivotal role combines strategic oversight with hands-on management to ensure exceptional guest experiences, operational excellence, and financial performance. As the face of the hotel, you will inspire your team, foster a welcoming environment, and uphold the highest standards of hospitality. Your expertise in hotel management and passion for guest service will be essential in creating memorable stays that keep guests returning time and again.

Duties

• Lead and supervise all hotel operations, including front desk, housekeeping, food and beverage, and guest services to ensure seamless daily functioning.
• Develop and implement strategies to maximize revenue through effective revenue management practices and dynamic pricing strategies.
• Oversee human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated and professional team.
• Manage budgets, control costs, and monitor financial performance to meet or exceed profitability targets.
• Ensure exceptional customer service by maintaining high standards for guest relations, handling complaints promptly, and fostering a guest-centric culture.
• Coordinate with departments to ensure compliance with safety regulations, hotel policies, and quality standards.
• Oversee night audit procedures and ensure smooth overnight operations while maintaining accurate records of all transactions.
• Utilize multi-line phone systems with proper phone etiquette to handle inquiries efficiently while promoting a positive image of the hotel.
• Cultivate strong relationships with guests, vendors, and community partners to enhance the hotel's reputation and visibility in the market.

Requirements

• Proven experience in hospitality management or hotel operations with supervising responsibilities; previous hotel experience is essential.
• Strong leadership skills with the ability to motivate teams and foster a collaborative work environment.
• Excellent customer service skills with a focus on guest satisfaction and relationship building.
• Knowledge of revenue management techniques and budgeting processes within a hospitality setting.
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively.
• Familiarity with hotel management software systems and multi-line phone systems; proficiency in handling front desk operations is preferred.
• Experience in human resources practices including hiring, training, and employee relations.
• Ability to manage multiple priorities efficiently while maintaining attention to detail in a fast-paced environment. Join us as a Hotel General Manager where your energetic leadership will shape unforgettable guest experiences while driving operational success!

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person