What are the responsibilities and job description for the Front Desk Receptionist position at Holiday Inn Express & suites Muskogee?
Company Overview
At Holiday Inn Express and Suites, we are dedicated to providing genuine hospitality that opens up new possibilities for our guests. Our welcoming environment and diverse destinations invite travelers to enjoy memorable experiences at every visit, whether they’re seeking comfort, adventure, or relaxation.
Overview
We are seeking an energetic and detail-oriented Front Desk Receptionist to be the friendly face of our hotel. In this vital role, you will manage guest interactions, handle administrative tasks, and ensure smooth daily operations. Your positive attitude and organizational skills will help create a welcoming atmosphere for all visitors and team members alike.
Responsibilities
- Greet guests warmly upon arrival, providing excellent customer service and assistance with check-in and check-out procedures
- Manage multi-line phone systems to answer inquiries, direct calls, and provide information efficiently
- Handle data entry tasks accurately using productivity software such as Microsoft Office and spreadsheets
- Maintain organized filing systems and manage office supplies to support daily operations
- Assist with calendar management and scheduling for staff or guest appointments
- Support office management tasks including document proofreading, filing, and record keeping
- Provide exceptional customer support by addressing guest needs promptly and courteously
Requirements
- Proven hotel experience with night audit experience with strong organizational skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with spreadsheets and data entry
- Excellent phone etiquette with experience managing multi-line phone systems
- Bilingual abilities are a plus to serve diverse guests effectively
- Strong computer literacy and technical proficiency in office management tools
- Ability to handle multiple tasks efficiently while maintaining attention to detail
- 2-3 years of front desk and night audit experience; is REQUIRED! Only serious inquires will be accepted.
- Outstanding customer service skills with a friendly, professional demeanor
Join our team as a Front Desk Receptionist to help us deliver memorable guest experiences through exceptional service and seamless operations. Your enthusiasm and organizational talent will make a meaningful difference every day!
Pay: From $11.00 per hour
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $11